Photo ID Cameras

Frequently Asked Questions (FAQ) and support answers regarding Videology Photo ID camera line.

• Camera autofocus not functioning
• Camera is not detected
• Camera is detected, but no image
• Cannot save camera presets
• Cannot read video capture
• How do I confirm I have the correct Photo ID software?
• How do I focus my photo-ID camera?
• How to fix dark faces
• How to verify that you are running DirectX 8.1 and above?
• LED will not flash
• No power to the Photo-ID camera
• Photo ID application will not start
• Poor color reproduction
• Reflections in the image
• There is no picture or picture is black
• Troubleshooting flash module issues
• Where do I download the driver for my camera?
• Why am I not receiving a live feed over a remote workstation?
• Why do I have a noisy or grainy video?
• Verify that the Photo ID camera appears in device manager
• Video display appears inoperable or exhibits a slow frame rate
• Video display shows a green or black color