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Demo Viewer
TWAIN Data Source
I2C Control Software
IP Utility
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VISCA Controller
MJPEG Codec
Embedded Cameras
Windows Related
Display Errors
Zoom Block Cameras
Photo ID
General Photo-ID questions
General Questions
SCAiLX Technology
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Help Center
Software Questions
Software Questions
General Software Questions
Demo Viewer
TWAIN Data Source
I2C Control Software
IP Utility
Linux Drivers
VISCA Controller
MJPEG Codec
Embedded Cameras
Windows Related
Display Errors
Zoom Block Cameras
Photo ID
General Photo-ID questions
General Questions
SCAiLX Technology
Software Questions
Questions regarding Videology's demo viewers, drivers and other software packages.
General Software Questions
How do I verify the version installed is most current?
Which Windows operation systems can your cameras run on?
Verify that the camera appears in device manager
How do I confirm I have the correct software?
How to verify that you are running DirectX 8.1 and above?
I have a frozen screen, and/or the software won't start. How do I fix this?
Installing new software for empia/cypress based USB cameras
Where do I download the driver for my camera?
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Demo Viewer
SFT-19006 - CX3 Viewer
SFT-15010 - UVC, USB 3.0 Viewer
SFT-15003 - UVC, USB 2.0 Viewer
SFT-07019 - USB 2.0 Viewer
SFT-10002 - PowerZoom Viewer Software
SFT-03005 - USB 1.1 Camera Viewer
SFT-10028 - USB 2.0 Driver: 64-bit
SFT-04040 - USB 2.0 Viewer: 32-bit Only
SFT-15002 - .NET DEMO Wrapper Support
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TWAIN Data Source
SFT-10011 - TWAIN Data Source Support
I2C Control Software
Where do I get the I²C software?
SFT-14521 Where are the necessary drivers?
60D5-U I²C Programming and Test Tool
60B5-U I²C Camera Control Software
60B6-U I²C Programming and Test Tool
60K5-U I²C Programming and Test Tool
60C2-U I²C Programming and Test Tool
60D4-U I²C Programming and Test Tool
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IP Utility
Distorted audio
Poor audio quality
Color saturation is different in H.264/H.265 and Motion JPEG
Multicast H.264/H.265 only accessible by local clients
Multicast H.264/H.265 not displayed in the client
H.264/H.265 not displayed in the client
Rolling dark bands or flickering in image
Poor image quality
Blurred images
Images only shown in black & white
No image using Refresh and/or slow updating of images.
Not possible to log in
The camera cannot be accessed via a host name
Poor or intermittent network connection
The camera works locally, but not externally
The camera cannot be accessed by some clients
How to update the firmware?
SFT-19001 - IP Utility Manager
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Linux Drivers
Linux Drivers
Do you have Linux drivers?
VISCA Controller
SFT-17431 VISCA Camera Controller
MJPEG Codec
MJPEG codec