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Software Questions
General Questions
Board Level Cameras
Windows Related
USB port
Display Errors
201-IP-462-xC Series
201/202 camera series
Zoom Block Cameras
IP Zoom Blocks
Photo ID Cameras
General Photo-ID questions
Software Questions
General Software Questions
Demo Viewer
TWAIN Data Source
I2C Control Software
IP Utility
Linux Drivers
VISCA Controller
MJPEG Codec
SCAiLX Platform
SCAiLX Wi-Fi
SCAiLX ACC26
SCAiLX USB
SCAiLX PCIe
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Help Center
Software Questions
General Questions
Board Level Cameras
Windows Related
USB port
Display Errors
201-IP-462-xC Series
201/202 camera series
Zoom Block Cameras
IP Zoom Blocks
Photo ID Cameras
General Photo-ID questions
Software Questions
General Software Questions
Demo Viewer
TWAIN Data Source
I2C Control Software
IP Utility
Linux Drivers
VISCA Controller
MJPEG Codec
SCAiLX Platform
SCAiLX Wi-Fi
SCAiLX ACC26
SCAiLX USB
SCAiLX PCIe
Software Questions
Frequently Asked Questions (FAQ) and support answers regarding Videology's demo viewers, drivers and other software packages.
General Software Questions
How do I verify the version installed is most current?
Which Windows operation systems can your cameras run on?
Verify that the camera appears in device manager
How do I confirm I have the correct software?
How to verify that you are running DirectX 8.1 and above?
I have a frozen screen, and/or the software won't start. How do I fix this?
Installing new software for empia/cypress based USB cameras
Where do I download the driver for my camera?
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Demo Viewer
SFT-19006 - CX3 Viewer
SFT-15010 - UVC, USB 3.0 Viewer
SFT-15003 - UVC, USB 2.0 Viewer
SFT-07019 - USB 2.0 Viewer
SFT-10002 - PowerZoom Viewer Software
SFT-03005 - USB 1.1 Camera Viewer
SFT-10028 - USB 2.0 Driver: 64-bit
SFT-04040 - USB 2.0 Viewer: 32-bit Only
SFT-15002 - .NET DEMO Wrapper Support
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TWAIN Data Source
SFT-10011 - TWAIN Data Source Support
I2C Control Software
Where do I get the I²C software?
SFT-14521 Where are the necessary drivers?
60D5-U I²C Programming and Test Tool
60B5-U I²C Camera Control Software
60B6-U I²C Programming and Test Tool
60K5-U I²C Programming and Test Tool
60C2-U I²C Programming and Test Tool
60D4-U I²C Programming and Test Tool
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IP Utility
Distorted audio
Poor audio quality
Color saturation is different in H.264/H.265 and Motion JPEG
Multicast H.264/H.265 only accessible by local clients
Multicast H.264/H.265 not displayed in the client
H.264/H.265 not displayed in the client
Rolling dark bands or flickering in image
Poor image quality
Blurred images
Images only shown in black & white
No image using Refresh and/or slow updating of images.
Not possible to log in
The camera cannot be accessed via a host name
Poor or intermittent network connection
The camera works locally, but not externally
The camera cannot be accessed by some clients
How to update the firmware?
SFT-19001 - IP Utility Manager
See more
Linux Drivers
Linux Drivers
Do you have Linux drivers?
VISCA Controller
SFT-17431 VISCA Camera Controller
MJPEG Codec
MJPEG codec
