There are reflections seen within an image.
Take care that the camera lens is at approximately the same height as the subject’s nose. There should not be a high light point source in the ceiling angled in to the subjects face. This may cause glasses to reflect or shadows to appear on the face.
A hot white dispersed light aimed directly on to the face is sometimes needed for an ideal image capture.
Please refer to our User guide SFT-07019 on operating your photo-ID camera.