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Video display shows a green or black color

In older Windows operating systems a green or black color is shown when usb drivers are outdated.

For Win XP and Win 2000, update the USB 2.0 Host driver to the latest driver from the Microsoft® web site.

For Win 98 SE and Win Me, an OS upgrade to either Win XP or Win 2000 with latest Microsoft® USB 2.0 Host driver is necessary.

Please refer to our User guide SFT-07019 on operating your photo-ID camera.