Return Material Authorization

We understand, sometimes things are not perfect, but before you enter your information on the Return Material Authorization (RMA) form below, please take the time to review our guidelines and policies.

RMA Request. Start Here.

We sincerely apologize that your camera was not performing as expected.  While all cameras are tested prior to shipping, we understand, things happen. Please give us your name, email and a brief description of what seems to be the issue. A Videology representative will notify you shortly with detailed instructions for your RMA request.                                                                 

Please make sure you check the troubleshooting checklist below, it may just solve your issue!

Download RMA Form

Four Ways to Contact Videology


Videology Industrial-Grade Cameras
35 Hampden Road
Mansfield, MA 02048
United States
+1 401 949 5332


Videology Industrial-Grade Cameras
High Tech Campus 5
5656 AE Eindhoven
The Netherlands
+31 40 7200159