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Software Questions
Frequently Asked Questions (FAQ) and support answers regarding Videology's demo viewers, drivers and other software packages.
General Software Questions
- How do I verify the version installed is most current?
- Which Windows operation systems can your cameras run on?
- Verify that the camera appears in device manager
- How do I confirm I have the correct software?
- How to verify that you are running DirectX 8.1 and above?
- I have a frozen screen, and/or the software won't start. How do I fix this?
- Installing new software for empia/cypress based USB cameras
- Where do I download the driver for my camera?
Demo Viewer
TWAIN Data Source
I2C Control Software
IP Utility
- SFT-19001 - IP Utility Manager
- Distorted audio
- Poor audio quality
- Color saturation is different in H.264/H.265 and Motion JPEG
- Multicast H.264/H.265 only accessible by local clients
- Multicast H.264/H.265 not displayed in the client
- H.264/H.265 not displayed in the client
- Rolling dark bands or flickering in image
- Poor image quality
- Blurred images
- Images only shown in black & white
- No image using Refresh and/or slow updating of images.
- Not possible to log in
- The camera cannot be accessed via a host name
- Poor or intermittent network connection
- The camera works locally, but not externally
- The camera cannot be accessed by some clients
- How to update the firmware?