On-Time Delivery
Whether overnighting a single sample camera for next-day testing or shipping 10,000 vandal resistant domes for installation in 1000 convenience stores nationwide, Videology understands that timing is everything, and that delays cost money. We are committed to getting the product there—on-time and as promised.
Customer Service Responsiveness
Videology accounts are assigned a single customer service representative who remains consistent throughout the life of the account—we take pride in developing relationships with our customers. Our Customer Service Specialists are empowered to make decisions independently, which facilitates speedy issue resolution. Between the hours of 8:30am and 5:00pm Eastern time you will always talk to a real person when calling our customer service department, and in critical situations, or for our west coast are made available. Meeting our customers’ imaging needs in a consistent, timely, and friendly fashion priority.
Technical Support
Videology’s video engineers and technical support specialists are readily available to provide telephone, e-mail and WEB based support. Our technical and software support WEB link, in development and set to launch by Spring 2004, will include archived issues accessible as references, downloadable software and drivers, and a custom tracking system that allows customers to report and monitor issues while ensuring fast and accountable issue resolution. As with Customer Service, in critical situations, or for west coast and international customers, cell phone numbers are made available.
Product Customization & Private Labeling
Our expertise resides inside. Videology’s cameras and associated technologies can be customized to OEM specifications. Videology also specializes in private labeling and packaging, highlighting your company’s name and logo to effectively maximize your company’s market presence.
Total Quality Management / ISO 9001
Since 1999 Videology has fulfilled stringent requirements for registration
as an ISO 9001 company. ISO 9001 certification provides customers with assurance
that products and services delivered will meet or exceed expectations. Videology
recognizes that for an organization to operate efficiently and effectively,
it must control its operations in a systematic and logical manner. In the
fall of 2003 Videology underwent a rigorous re-certification process and was awarded registration in December 2003.
OEM Top Supplier Accolades
Videology has earned and maintained “Certified Supplier” status, the highest rating attainable, from Carl Zeiss Meditech. Videology is a Key Supplier of Video Camera Boards & Subassemblies, “providing consistent on-time delivery of products with quality better than five defects in 1000 parts, on-time delivery better than 95% and outstanding service and responsiveness.” Carl Zeiss is a globally leading group of companies operating in the optical and opto-electronic industry.
Videology is also proud to be a Top-50 supplier to a global Security Systems manufacturer and provider of integrated self-service delivery systems. Videology has earned “Level 1” supplier status from this manufacturer for providing highest-quality custom video design engineering and manufacturing. Videology has achieved venerable Top-50, Level I status by consistently passing stringent rating criteria, which include quality reports, performance surveys, and on-site audits.